Our clients have tremendous investments in their telecom networks. They all rely heavily on the performance of those networks, and they strive to acquire services at the lowest possible cost. Because of our success in meeting their goals on all levels, TelAssess has become a trusted partner to respected companies around the country.

TelAssess was brought in to perform a final review for a long distance contract that this US-based international air carrier had already negotiated and was preparing to sign. The client wanted the contract signed within two weeks to coincide with an expiring contract and allow improved rates to kick in as soon as possible.

We identified two critical problem areas, plus numerous lesser items. The first was misleading contract language which failed to deliver fixed rate pricing as promised in earlier negotiations. Second, our analysis of the client's usage data demonstrated that the commitment level set by the carrier was based on erroneous information, positioning the client for future shortfalls.

TelAssess successfully resolved these issues within the required timeframe, generating substantial savings and eliminating the prospect of shortfall penalties.

Based on this success, TelAssess was brought back to negotiate the client's new data contract as well. A situation analysis revealed that technology and service changes could improve both fail-over recovery and network performance, while dropping total costs. Further, TelAssess was able to negotiate rate savings, bonus clauses, plus a reduced annual commitment.

Total savings for this client, even after their own initial negotiation with the carrier, was over half a million dollars annually, with an ROI of 800%.

This global enterprise had shifted to electronic billing. For 3 years they received their billing CDs, opened and reviewed the reports, and pursued the standard bill validation processes you would expect from a seasoned telecom team.

But the carrier's billing CD didn't properly categorize call types that would allow our client to validate the accuracy of their cost per minute charges. While 99.99% of the calls matched the contract terms, our proprietary analysis engine identified 375 calls out of 245,000 that were "overcharged" a total of $12,000 during one sample month, with some calls being billed at rates exceeding $3.00 per minute!

TelAssess identified that they were data calls over voice lines, both Interstate and to Japan. The reporting capability of the CD couldn't isolate this call type, lumping them in with regular voice calls and masking the huge price differential between the two types.

In strict legal terms, the calls were billed "accurately", because the client had no discount provisions for this call type in their contract. At the same time, the client didn't even know they were making these calls because their billing information didn't identify them. Consequently the client never added this call type to their other well-negotiated rates. Calculating usage over the 3 years of this agreement, we estimated that this client had paid $516,000 more than was needed!

Because of information brought forward by TelAssess, this customer will receive a much more favorable rate for these call types, on par with the other solid discounts they have negotiated. Their go forward savings are expected to run into the hundreds of thousands of dollars.

A national distributor of food service equipment developed and distributed their own RFP for both long distance and data services, but they were challenged by the lack of uniformity and weaknesses in the carrier responses. They asked TelAssess to take over the lead on their RFP evaluation and negotiation efforts.

First, we worked with the client to evaluate the RFP format, and added some important call categories that had been overlooked in the original version. Next we worked with the bidders to help them better understand the client's needs and to normalize all of the pricing so that the responses could be evaluated properly. We analyzed the responses to identify the most acceptable options, and presented those to the client along with our recommendations.

Upon selection of a preferred vendor we negotiated additional discounts, along with more favorable terms and conditions, including a greatly increased signing bonus and a reduced commitment level. As an additional benefit to the client, our processes uncovered and remedied a combination of billing errors and toll fraud that was costing our client over $75,000 per year.

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