Some state tariff rules are less favorable to telco customers than others. Many states even have statutes of limitations that limit the telco's requirement to issue credits. The best answer on recovery claim duration is that it "varies by situation," which is why an audit company with experience can be a valuable ally.

Most carriers are comfortable granting refunds back two years. With taxes, the timeline is often shorter. But the two-year timeline can also be greatly extended in select cases. On a recent audit we secured a refund for five years and eleven months where the mileage being applied to a T1 span was inaccurate. That small error of just $55 per month returned over $3,000 back to the client.

If you are considered to be an important customer to a vendor, they may be willing to go back further than their standard credit policy provides for. The key is to be accurate and complete in documentation of the claim, persuasive in the presentation, and persistent in pursuing the longest possible duration.

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