Facility and personnel changes caused telecom billing and service errors to go undetected

Our clients frequently "know" there are problems with their billing, but they can't always put their finger on the problems because they don't have the resources or tools to perform the required analysis.

A recent TelAssess audit for a US airline client tackled that very issue. The client had undergone recent facility changes, as well as telecom department turnover. The new director needed to validate and correct his company's telecom expenses quickly. As a result, he contracted with TelAssess for our Baseline Audit and Recovery services.

Within 90 days we were able to identify billing and contract errors and arrange for credits and savings of more than $300,000. Large errors were found in DS1 discount calculations, LD rates, LEC services and regulatory charges.

In addition to overpayments for billing errors, almost every audit yields additional savings by modifying and/or canceling circuits and services.

Our airline client was able to generate significant savings in those areas as well. We identified unnecessary circuits they could cancel, arranged for price reductions with vendors, and corrected improperly selected LD vendors that were billing at higher than contracted rates.

A number of significant findings are still pending on this audit, including taxation errors and other refundable overcharges. We look forward to adding to the total savings we have already generated for this client. We welcome the opportunity to discuss how we could help your company keep your profits where they belong.

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