A client recently asked us to help them with a billing issue they considered a lost cause. They couldn't get the phone company to respond to their request, even though they felt that they were correct in their assessment of the error.

We took on the problem for them and quickly realized why things were stalled. They simply were stuck too low on the totem pole within the carrier. Over time, it's become clear that the lower a person is in the hierarchy, the less authority they have. Unless you specifically demand that an issue be pushed up to higher managers, it won't be.

Over time, TelAssess has established efficient channels of access into many carriers for resolution of findings. Because we take great care to validate our findings, and because we always present our findings with authoritative documentation, the carriers are typically quite willing to listen to our arguments and resolve disputes accordingly.

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