TelAssess : INVOICE MANAGEMENT - Outsourced Support

ServiceRep(tm) Outsourced Support
ServiceRep™ is TeleStraight's optional outsourced telemanagement offering. With ServiceRep, your company will benefit from the support of dedicated service representatives who possess the combined performance of a telecom billing analyst, application manager and administrative team. It's an extension of your department, layered right on top of the high performance TeleStraight engine.

Companies choose to outsource operational functions for different reasons. Some prefer to stay focused on core competencies. Others find the cost savings of using an efficient provider to be a primary benefit. Whatever your motivation, our ServiceRep™ team can step in to provide the complete range of functions that will insure accurate invoice validation, thorough inventory maintenance, as-designed application functionality and full-range information distribution to all stakeholders.

	Timely identification and resolution of billing errors
	Maintenance of accurate and complete circuit and service inventories
	Accurate and complete financial assignments (GL and cost allocations)
	Information visibility through scheduled reporting fulfillment

ServiceRep™ is powered by telecom professionals at TelAssess who invest the time and the resources necessary to maximize the data integrity, efficiency and cost savings power of the TeleStraight application.

Aberdeen Group research estimates that 20% of the time required to insure bill accuracy is in the identification of possible errors, while 80% is in the validation and correction of those errors. ServiceRep carries that load, providing ongoing analysis and resolution of all billing errors.

ServiceRep™ insures that all billings correspond with contract terms, business rules or other criteria as set by the client. In the event of any error that requires resolution with a vendor, ServiceRep™ will drive satisfactory completion, involving client when appropriate, including short pay recommendations.

Information visibility and access is a critical element of telecom cost management. ServiceRep™ insures maximum performance of TeleStraight's rich automated reporting capabilities, and also provides additional support to produce and deliver special reports on an as needed basis, including the creation of any customized reports.

ServiceRep™ provides customers with a valuable layer of telemanagement performance, and the cost is minimal when measured against the benefits. If you'd like to extend your telemanagement capability without adding staff, consider ServiceRep™ from TelAssess.

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